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Flamez Privacy & Data Policy

Flamez Privacy & Data Policy

We protect your privacy and explain how we handle data at Flamez in Canada. This privacy and data policy applies to information collected through our website only. Offline interactions and other channels are outside this scope.

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Questions, clarifications, or requests can be sent to [email protected]. By using our site, you confirm acceptance of these terms.

Information you provide

We request personal details at different touchpoints and explain why each item is needed. If you contact us directly, we may receive your name, email, phone number, message content, and any attachments. If you create an account, we may collect your name, postal address, email, and contact number.

Your data rights

Under relevant privacy laws such as the GDPR, you can request access, correction, erasure, restriction, objection, or portability of your personal data. We aim to respond within one month of receiving a request. A small fee may apply for copies provided for access requests.

We Use

We use collected information to operate and manage the website, improve performance, and develop new services and content. Data may also support customer support, service updates, and marketing where applicable. We may send transactional emails and, where relevant and permitted, promotional emails related to your use of our services.

  • Operate and manage the website effectively, including core account functions.
  • Enhance and personalize the user experience through settings and preferences.
  • Analyse behaviour to improve site performance and inform new features.
  • Detect, prevent, and investigate fraudulent or harmful activity.

Log files and security signals

Like many websites, we use log files to record access events. These logs may include IP address, browser type, ISP, date and time stamps, referring pages, and click activity. We use this information to analyse trends and support site security, and it is not linked to personally identifiable information.

Cookies and web beacons

Cookies store preferences and help tailor content so the website works smoothly in your browser. They can also help track which pages you visit and improve site performance. Cookie controls are available through your browser settings, and available options vary by browser.

For more detail, review our Cookie Policy.

Third-party privacy practices

This policy does not extend to external websites or partners you may access through our site. Please review the privacy practices of any third-party service you choose to use.

Option What it includes Notes
Scope
  • Data collected through our website in Canada
  • Does not cover offline channels or other collection methods
Direct contact
  • Name
  • Email
  • Phone number
  • Message content
  • Attachments
  • Use this route for questions and clarifications
Account creation
  • Name
  • Postal address
  • Email
  • Contact number
  • Used to provide and personalize services
Website operations
  • Operate and manage the site
  • Improve performance and features
  • Supports service updates and customer support
Email communications
  • Transactional emails may be sent
  • Promotional emails may be sent
  • Marketing applies where relevant and permitted
Fraud prevention
  • Detect, prevent, and investigate harmful activity
  • Improves safety for accounts and site activity
Log files
  • IP address
  • Browser type
  • ISP
  • Timestamps
  • Referrers
  • Click activity
  • Used for trend analysis and security
  • Not linked to identifiable data
Cookies controls
  • Preferences and page visits help tailor content
  • Supports site performance
  • Adjust settings in your browser
  • Options vary by browser
Rights requests
  • Access
  • Correction
  • Erasure
  • Restriction
  • Objection
  • Portability
  • Response target: one month
  • Small fee may apply for access copies

Our Website

We keep requests for information clear and use data only for defined purposes. To exercise a data protection right or request more detail about how we handle data, contact us at [email protected]. For those exploring gameplay benefits, details are available for Daily Cashback and the Flamez Bonus.