Flamez Privacy & Data Policy
We protect your privacy and explain how we handle data at Flamez in Canada. This privacy and data policy applies to information collected through our website only. Offline interactions and other channels are outside this scope.
Navigation
Questions, clarifications, or requests can be sent to [email protected]. By using our site, you confirm acceptance of these terms.
Information you provide
We request personal details at different touchpoints and explain why each item is needed. If you contact us directly, we may receive your name, email, phone number, message content, and any attachments. If you create an account, we may collect your name, postal address, email, and contact number.
Your data rights
Under relevant privacy laws such as the GDPR, you can request access, correction, erasure, restriction, objection, or portability of your personal data. We aim to respond within one month of receiving a request. A small fee may apply for copies provided for access requests.
We Use
We use collected information to operate and manage the website, improve performance, and develop new services and content. Data may also support customer support, service updates, and marketing where applicable. We may send transactional emails and, where relevant and permitted, promotional emails related to your use of our services.
- Operate and manage the website effectively, including core account functions.
- Enhance and personalize the user experience through settings and preferences.
- Analyse behaviour to improve site performance and inform new features.
- Detect, prevent, and investigate fraudulent or harmful activity.
Log files and security signals
Like many websites, we use log files to record access events. These logs may include IP address, browser type, ISP, date and time stamps, referring pages, and click activity. We use this information to analyse trends and support site security, and it is not linked to personally identifiable information.
Cookies and web beacons
Cookies store preferences and help tailor content so the website works smoothly in your browser. They can also help track which pages you visit and improve site performance. Cookie controls are available through your browser settings, and available options vary by browser.
For more detail, review our Cookie Policy.
Third-party privacy practices
This policy does not extend to external websites or partners you may access through our site. Please review the privacy practices of any third-party service you choose to use.
| Option | What it includes | Notes |
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| Scope |
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| Direct contact |
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| Account creation |
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| Website operations |
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| Email communications |
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| Fraud prevention |
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| Log files |
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| Cookies controls |
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| Rights requests |
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Our Website
We keep requests for information clear and use data only for defined purposes. To exercise a data protection right or request more detail about how we handle data, contact us at [email protected]. For those exploring gameplay benefits, details are available for Daily Cashback and the Flamez Bonus.