Flamez Casino Terms and Conditions
By creating an account and using our services in Canada, you confirm you have read, understood, and accepted our terms. These rules cover gameplay, payments, bonuses, and account security.
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We operate under European gaming regulations and hold licences from recognised gambling authorities. You are responsible for ensuring your participation complies with the laws that apply in your jurisdiction.
Key timelines at a glance
| Channel | ETA | Details |
|---|---|---|
| Verification: Government ID | 24-48 hours | Confirms identity to protect your account and enable withdrawals. |
| Verification: Proof of Address | 24-48 hours | Validates residency using current supporting documents. |
| Verification: Payment Method | 12-24 hours | Security checks linked to your chosen payment method. |
| Withdrawals: E-wallets | within 24 hours | Timing depends on the selected method and whether verification is complete. |
| Withdrawals: Bank transfers | 3-5 business days | Bank processing times vary and may extend beyond our internal handling. |
| Responsible gambling controls | immediately upon activation |
|
| Bonus wagering windows | within specified timeframes | Complete wagering before the deadline to avoid forfeiture. |
| Deposits: starting minimum | varies by method | Minimum deposit typically starts at €10 for most options. |
| Withdrawals: fees | not charged by us | We do not charge withdrawal fees; payment providers may apply their own charges. |
24 Hours
Withdrawal speed depends on the method you choose and whether verification is complete. E-wallet withdrawals typically process within 24 hours once the required checks are satisfied.
To meet anti-money laundering requirements and protect players, we may request additional documentation. If needed, withdrawal handling may pause until the requested checks are completed.
- Requests are processed according to method-specific workflows and your verification status.
- We do not charge withdrawal fees, though providers may charge separately.
- Maximum deposit limits can be adjusted in account settings or with support.
Residence Verification
Registration requires accurate personal details, including full name, date of birth, address, and contact information. Providing false or misleading details may result in suspension and forfeiture of funds.
Players must be at least 18 or the legal gambling age in their jurisdiction, whichever is higher. Proof of address verification typically completes within 24-48 hours when documents meet requirements.
Verification must be completed before your first withdrawal can be processed. This supports compliance obligations and helps keep accounts secure.
Account Verification
Bonuses include specific terms that must be met before withdrawing bonus funds or related winnings. Wagering requirements apply to bonus amounts and must be completed within the stated timeframes.
Activities that can void eligibility
We monitor gameplay for compliance and may take action when prohibited patterns appear. Restricted behaviour includes irregular play, minimal-risk betting, and attempts to exploit software vulnerabilities.
Responsible gambling tools are available in account settings and take effect immediately upon activation. Options include deposit limits, loss limits, session time limits, cooling-off periods, and permanent self-exclusion.
For help with gambling-related problems, you can contact support organisations such as GamCare and Gamblers Anonymous. If you want guidance on setting limits, support can help you apply controls clearly and correctly.
Privacy and complaints
We collect and process personal information in line with European data protection regulations for account management, regulatory compliance, and service improvement. We do not sell player information to third parties for marketing purposes.
Disputes should first be raised through customer support channels. If a resolution cannot be reached, matters can be escalated to the relevant gambling authority or approved alternative dispute resolution services, and we work toward fair and timely outcomes.